Covid-19 is a serious matter for all of us. During these unprecedented times, and as a result of the recent move by UK, and Irish governments to raise the alert level, we have changed the way in which we are working.
From Monday 16th March 2020, the team is now working from home and only Steve and myself, Tina, are in the office and Ben downstairs in the lab. There will be no impact on service, other than phone calls potentially going unanswered. If your call does go unanswered, please email us on [email protected], or use our online chat facility. This will enable us to answer any of your queries and also we will be able to call you back, should you need a more detailed discussion or response.
We would like to reassure you that we are also taking additional measures throughout our business to protect all of our safety and wellbeing. These are:
1. Alcohol-based hand sanitizers are constantly in use, as is the use of Clinell hospital-grade wipes. Therefore please be assured that should this virus be transmittable on surfaces, your glasses and lenses will have only been touched by sanitized hands.
2. Our reglazing service: all frames received for this service will be put through our ultrasonic cleaner that uses an antiseptic cleaning solution that is mildly heated and the frames 'agitated' to remove bacteria in the lab to ensure they are sterile.
3. Our 'Try at Home' service: All frames dispatched will be NEW from the supplier, and not from stock. Therefore they will not have been tried on by any other person.
We believe that we are taking all of the measures we feel are necessary to keep us all safe. If you have any additional ideas, please feel free to share them at [email protected]
Thank you for your continued support of our family-owned and run business.
Let's all keep safe.