Our Varifocal Lenses Guarantee
You really need not worry when purchasing your varifocal glasses lenses from us, here’s why:
Quite simply varifocal lenses are our specialty - its what we are known for and we are good at it! Therefore in the unlikely event that you are not 100% satisfied with your varifocal lenses please let us tell you what we will do to make sure you are 100% happy again:
Please follow the steps below and we will have you smiling again in a jiffy!
Please let us know by email within 10 days of receipt that your varifocal glasses lenses are not right. If within 10 days you have not adapted to them, then you never will!
At no extra cost to you we will re-manufacture your varifocal lenses for you to put right any non-tolerance issues such as lens design, height adjustment or PD adjustment.
If upon receipt of your new lenses you are still not 100% satisfied (extremely rare) we will exchange them at no extra cost to you for either Bifocals, Reading or Distance lenses made up to the value of your original purchase.
If you don’t fancy any of the above options, we will of course refund you for your varifocals*.
When returning the glasses please ensure that the frame is returned unworn in it’s original condition along with our GFL quality case and lens cloth that we included with the purchase.
As we cannot be held responsible for frames lost in the post, please ensure all returns are sent ‘recorded/signed for’.
That’s it, so you really can’t go wrong.
See also our GFL 3 point Guarantee.
* Terms and conditions apply