Try At Home Help

Try At Home Help

Would you like to try on your favourite frames in the comfort of your own home and if eligible, pay later with Klarna?

If you'd like to make sure that you are making the right decision for your glasses, then our ‘Try At Home with Klarna' service is for you. Here's how it works:

  • Select the frame you wish to try at home (Safarro Italy are not eligible) and click ‘Try at home with Klarna pay later', this will automatically add the frame to your basket that you can view in the top right-hand side of the screen.
  • You can select up to 4 frames for the ‘Try At Home with Klarna' service, adding each one to the basket using the above method.
  • At checkout, once all of your details are entered, Klarna will do a ‘soft credit search' to see what payment options you are eligible for.
  • If eligible, choose the ‘pay later'. If not eligible, select one of the options presented to you. For more information see Klarna payment options.
  • We send you your selected glasses with non-prescription lenses to your delivery address via either the Royal Mail or Parcelforce signed for service.
  • You are responsible for the return of the frames via a signed for, trackable service.
  • The glasses must be returned to us within 7 days, with a note to advise which glasses (if any) you wish to purchase. If you need to extend this time, simply contact us.
  • If the glasses are not returned, Klarna will take full payment for the glasses.
  • If you intend to order varifocal or office lenses with your chosen frame then we will need a photograph of you wearing that frame. This will enable us to ascertain your optical heights and centres (pupillary distance). We can send you information on how to do this. Either phone us or email us at: [email protected]
  • Once returned, we will contact you to discuss your lens options and we will create an order for you detailing these. We will then send you a ‘Klarna checkout' link with your lens order via your mobile phone or email to request payment.
  • Once a Klarna payment option has been selected, your order will be processed. For more information see Klarna payment options

Please ensure your frame samples are returned to us within 7 days of receiving them. If they are not returned to us we will charge your card with the full order total as shown when you checkout.

* Our Try At Home service is limited to four occasions only without proceeding to sale, due to the additional costs incurred by us with this service.

If you require any assistance at all with this process, please call our friendly team on 01400 282028

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